30-Day Money-Back Guarantee
If you are not completely satisfied with your Biopelle.com purchase, you may request a return within 30 days of the purchase date. Return shipping costs are your responsibility.
How to Return Your Purchase
All returns require prior authorization and a return authorization barcode before being shipped to us.
- Contact our customer service team within 30 days of purchase. Provide your order number and the name of each product you wish to return.
- Once approved, we will provide a return authorization barcode and shipping instructions. Include the barcode with your return as instructed so we can identify and process it.
- Choose your return-shipping option:
- Request a return label: We can provide a label, and its cost will be deducted from your refund.
- Arrange your own shipping: Ship the return at your expense using the address and instructions provided. We recommend using a trackable shipping service and retaining your shipping receipt.
Please do not send products back before receiving authorization and your return authorization barcode.
Refunds and Return Conditions
Once we receive your return, please allow up to two weeks for processing and issuance of your refund. If you use a return label provided by us, the label cost will be deducted from your refund.
Promotional items and gifts with purchase must accompany the return. If you choose to keep a gift, we may deduct its full value from your refund.
We accept up to three returns within a 365-day period. We reserve the right to deny return requests or refunds in cases of policy abuse.
We accept returns only for purchases made directly on Biopelle.com. For purchases made through a skincare provider or another online retailer, please contact the original seller.
Broken or Damaged Items
Please inspect your order upon arrival. If a product arrives broken, damaged, or defective, contact our customer service team within seven days of receipt.
Please provide your order number and photos of the affected items and packaging. Retain the products and original packaging while we review the issue, as they may be needed for a carrier claim. Our team will provide next steps, including return authorization if a return is required.
Undelivered or Missing Packages
If tracking shows your package as delivered but you have not received it, please check around your property and any concealed delivery locations.
If you still cannot locate the package, contact our customer service team. If it remains missing 48 hours after the delivery confirmation, we will process a replacement shipment and file a claim with the carrier.
Authorized Sellers
Biopelle partners with select authorized online sellers. Walmart.com and eBay.com are not authorized retailers, and we cannot guarantee the authenticity or quality of products purchased from unauthorized sellers.
For confidence in your purchase, shop directly at Biopelle.com, through your skincare professional, or through an authorized seller.
Returns and refunds through Biopelle.com are available only for purchases made directly on our website.
Products Not Eligible for Return
- Products not purchased directly from Biopelle.com.
- Discontinued products.
- Products returned by someone other than the original purchaser.
- Products sold as final sale or otherwise identified as non-returnable at purchase.
- Expired products.
- Products transferred into different containers or packaging.
- Products for which return authorization is requested more than 30 days after purchase.