Frequently Asked Questions
Have a question? We’re here to help!
Are Biopelle products tested on animals?
No, Biopelle products are not tested on animals and no animals are harmed in the making of Biopelle products. Our Tensage Growth Factor and Tensage Stem Cell lines do utilize snail secretion and snail eggs and therefore are not vegan. These ingredients are sourced in a responsible, non-harmful manner and no snails are injured in the creation of our products.
Can I use Biopelle products while nursing or pregnant?
Several Biopelle products utilize retinol, which is not recommended for use while nursing or pregnant. We recommend if you have any specific questions you consult your doctor.
Are Biopelle products safe for use after skincare procedures?
Our Tensage Intensive Serum 40 is recommended for use to help promote skin healing and optimize procedural results after the skin has re-epithelialized. We recommend you consult your skincare professional for recommendations on use after specific aesthetic procedures.
Is Biopelle suitable for sensitive skin?
It depends on the product! Biopelle products contain potent active ingredients for their efficacy. Anytime you are using a new product for the first time it is recommended that you test a small area on the inside of your arm or underneath your ear to assess your skin’s tolerance. If you have questions about a specific product feel free to contact our customer service team or consult your skincare professional.
How can I guarantee my product’s authenticity?
Biopelle products are sold on Biopelle.com, via select online stores and through our professional healthcare partners. To find an authorized healthcare provider in your area, search here.
Where can I find product ingredient information?
The ingredients for each of our products are featured on their individual product pages. Click on the tab that says “Ingredients.”
Are Biopelle products gluten free?
Yes, all Biopelle products are gluten free.
Are Biopelle products paraben free?
All Biopelle products are paraben free with the exception of Tensage Soothing Cream Moisturizer and Tensage Advanced Cream Moisturizer.
These products contain low levels of Methylparaben and Propylparaben which are included as preservatives to prevent bacterial and fungal contamination. While we strive to avoid use of parabens in our products due to consumer preference, parabens are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has specifically reviewed Methylparaben and Propylparaben in 2019 report and concluded that they are safe for use in cosmetic products.
Need additional help? Contact our Customer Service at firstname.lastname@example.org or (866) 424-6735.